Política de reembolso
What is the window for exchange? Exchanges have a 90 day window from the date you received your item. The date you received your item is the day the tracking number shows as Delivered to your residence. Any items sent back to us after the 90 day window will be sent back to you.
Will I receive a prepaid shipping label? We do not provide shipping labels for returns or exchanges, unless you received a wrong/damaged item as per our fault.
How should I ship my item? When returning an item, we recommend using USPS Flat Rate Shipping or First Class Package as it is the most affordable shipping option and comes with a tracking number.
Is there anything I should include in the return? Please include the name used when placing the order, as well as the order number.
Who do I contact regarding my order? All order inquiries should be made to: firstname.lastname@example.org. Please do not DM or leave comments on the Instagram Page.
Direct Messages will have a slower response rate due to high volume of DMs, it is easy for your DM to get lost and buried below all other messages.
How soon will I get a response? Email response time is 24-48 hours. (this excludes weekends).
I received the wrong item and need to send it back, am I still responsible for return shipping? We will provide you with a prepaid shipping label via email. All you have to do is drop off the incorrect item at your local post office. Once scanned by the post office, we will send out the correct item.
My package shows Delivered but it is nowhere to be found. What now? Please note, we are not responsible for any lost or stolen packages! If you believe your package may have been lost or stolen, please contact your local post office for further investigation. You can also file a missing package claim with the USPS. Visit their website for more information.